Troubleshoot BACnet five times faster with a single tool

Visual BACnet is an innovative software platform that removes the guesswork
Troubleshoot BACnet VisualBACnet

Have you ever tried to solve a jigsaw puzzle without a picture to guide you? You might cobble together a complete image, but it will probably take far longer — and give you more of a headache — than if you started with the bigger picture.

Troubleshooting problems in BACnet can feel like a long process of elimination you just don’t have time for. Fixing a network problem is the comparatively easy part; it’s finding where the problem is that eats up time and money. Toss in duplicate devices IDs, circular networks, MS/TP issues, or a network that’s so overwhelmed controllers are constantly going offline… You could be looking at a job that takes anywhere from two hours to two weeks to get working.

Visual BACnet is an innovative software platform that removes the guesswork in troubleshooting BACnet. Whether the problem is duplicate device IDs, dropped MS/TP tokens, circular networks, or an influx of Global Who-Is, you’ll find the source in Visual BACnet. The user-friendly interface highlights key health checks in your network, letting you quickly visualize, assess, and diagnose.

Visual BACnet’s network health score gives a concrete, high-level summary of your BACnet system’s condition that can be tracked over time.

Troubleshoot BACnet VisualBACnet

Graphs clearly illustrate activity, anomalies, and patterns. With this detailed information, you can easily drill down and pinpoint the exact problems and the devices causing them.

Troubleshoot BACnet VisualBACnet

Our customers have found great benefits from using Visual BACnet in their service contracts and while troubleshooting: 

found which device was offline in two minutes. In Wireshark, I would have spent half an hour digging line by line through three different captures.” 

“I quickly found […] an error due to an unknown property request. Before Visual BACnet this would have taken about five to 10 minutes to discover. Now with VB I can know this in under a minute.”

“This helps us find things in one hour that I would otherwise need four hours to find.”

Visual BACnet limits time wasted troubleshooting BACnet issues that shouldn’t exist, so you can focus on the rest. How does this save you money? It removes the uncertainty. You can spot where the problem is five to 10 times faster, before the technician even gets on site. They arrive knowing what they have to do, saving time for everyone. Depending on the size and urgency of the problem, Visual BACnet could pay for itself on the very first service call.

Visual BACnet empowers users to troubleshoot issues quickly, easily, and cost-effectively. It creates a big-picture view of your building, taking the guesswork out of solving network puzzles. Sign up now, and see how Visual BACnet can save you time and money. 

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Recent Projects

Coventry University

COVENTRY UNIVERSITY

Chris Goodman, the Senior BMS Technician at Coventry University, had broadcast storms that were happening more and more frequently. 

Ongoing construction due to Coventry’s campus expansion meant lots of new activity, with technicians installing new devices and making network changes. Already juggling these constant additions and alterations, Goodman and his small team then had to deal with the subsequent broadcast storms. As the broadcast storms became more frequent, Goodman and his team needed a solution.

Find out how Visual BACnet helped Chris solve the broadcast storms and improve Network Health in our free case study!

Data center expansion with OTI and Optigo Connect

DATA CENTER EXPANSION

Stack Infrastructure is a portfolio of hyperscale computing data centers. OTI completed work on Phases I and II, and returned for the Phase III build-out of a 4-megawatt data hall and brand new central plant. The Optigo Connect network put in place in Phases I and II was expanded on this project. The team achieved quick roll-out of a large, multi-service redundant network using the Optigo OneView management interface. Going forward, the facility management team can use OneView to remotely monitor equipment, manage power usage, and meet up-time goals.

Optigo Connect MR Soluciones The Landmark

THE LANDMARK

The Landmark is a sophisticated mixed-use high-rise in Mexico. The owners wanted to integrate all OT systems in the skyscraper, while maintaining separate networks for each application. The Landmark is the fourth joint project between Optigo Networks and MR Soluciones. Together, these companies provide robust services to meet any challenge.

Australian Bureau of Statistics at 45 Benjamin Way with Delta Building Automation

45 BENJAMIN WAY

Delta Building Automation (Australia) had a big job renovating the Headquarters for the Australian Bureau of Statistics (ABS) at 45 Benjamin Way. The building owner wanted to improve the building’s energy use and increase their National Australian Built Environment Rating System (NABERS) score to more than 4.5 stars, out of a possible total of six. Securing the network both internally and externally was a big priority, as well.

Penn State University Optigo Networks Visual BACnet

PENN STATE UNIVERSITY

When Tom Walker looked at Penn State University’s Navy Yard network, he saw huge issues. The system was busy and loud, to the point where the overrun network was bringing down the entire building. Because this was happening on the MS/TP network, pinpointing the problem would mean boots on the ground to segment and test the chain, piece by piece.

Penn State University Optigo Networks Visual BACnet

PENN STATE UNIVERSITY

When Tom Walker first started working at Penn State University four years ago, there were a lot of network issues. Buildings were dropping offline. Broadcast traffic was pushing 90,000 packets per hour. Walker was on the phone almost every single night because devices were down or had to be reset.

 

Torre Manacar Mexico City Optigo Connect

TORRE MANACAR

When MR Soluciones began work on Torre Manacar, they knew they needed a flexible and scalable network infrastructure to support a wide array of integrated systems. Optigo Networks was a natural fit for the massive project, designing a robust network at a competitive cost.

short

SHORT PUMP TOWN CENTER

Short Pump Town Center, an upscale retail center, underwent a complete renovation in 2014. The flexibility of Optigo Networks’ solution meant the retail center’s unknown final design was not a barrier to placing IP surveillance equipment in the field.

BOULEVARD MALL

BOULEVARD MALL

Optigo Networks connected New York-based Boulevard Mall’s security surveillance devices in December 2015, using a Passive Daisy Chain topology.

Visual BACnet tech support team

TECH SUPPORT TEAM

One tech support team at a manufacturer purchased an account with Visual BACnet in April 2017, for technical problems around the world.